Booking & Cancellations
Due to a high demand of our services, and with our therapists being highly sought-after at Skin Confidence Clinic, we ask that prior to booking an appointment you agree to our terms and conditions.
Every client’s time is valuable, and we will do our utmost best to respect your time. Therefore, due to our commitment to providing the best possible experience for our patients, we have a strict 24-hour cancellation policy.
Full upfront payment is required for all appointments regardless of any prepaid packages on accounts. For cancellation and no shows of appointments within 24 hours, full upfront payment will be lost, or a prepaid treatment will be forfeited.
All new clients must arrive 10 minutes early for your appointment to ensure all relevant forms are signed. If you are running late, the clinic reserves the right to cut your treatment time to ensure that our therapists are not late for their next procedure.
This policy is to confirm your commitment to attending the scheduled appointment & to protect Skin Confidence Clinic and our therapists’ interest in the incident of late cancellation or no shows.
At Skin Confidence Clinic we accept Eftpos, Visa, MasterCard, Alipay, EFT Transfer
All treatments preformed on the day must be paid in full that day. If you fail to pay for your treatment on the day or leave the premises without payment or knowledge of the therapist, you will forthwith be banned from the clinic and all future appointments will be immediately cancelled. In this circumstance, Skin Confidence Clinic holds the right to legally pursue this incident.
All prepaid treatments and services at Skin Confidence Clinic have no expiration date.
For the above factor, Skin Confidence Clinic does not provide refunds on any prepaid treatments or change of mind. We abide by the Consumer Affairs “Change of Mind” Policy in which you can view on https://www.qld.gov.au/law/fair-trading
- Prepaid treatments are transferrable to another client.
- Prepaid treatments are transferrable to another area of the body.
- If you wish to discontinue the prepaid treatments, we are happy to transfer to another service or product within the clinic with a matching value.
- If a client is a no show on the day of the appointment or a cancellation within 24 hours, full upfront payment or a prepaid treatment will be forfeited for our therapists’ time.